Privacy Policy

Herbaceous Retail Private Limited, a private limited company incorporated under the Companies Act, 2013 and having its registered office at First Floor, G-001, South End Sampurna No 11/94, Model House Street. Basavanagudi, Bangalore – 560 004 (hereinafter referred to as the “HRPL”, “we”, “us”, “our” and terms of similar meaning) has obtained the license and right to use their brand, Deep Rooted.Co, the web-based applications including the website https://shop.deep-rooted.co and its mobile application "Deep Rooted" on Android and iOS app store (collectively referred to as the “Platform”) from Clover Ventures Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at Trident Towers, No. 128, 3rd Floor, 10th Cross, Margosa Road, Malleshwaram, Bangalore - 560 003 (hereinafter “CVPL”).

By accessing the Platform (either as a visitor or a customer), you (hereinafter referred to as “you”, “your”, “User”, as applicable) expressly consent to our collection, storage, use and disclosure of the Information (as defined hereunder) in accordance with the terms of this Privacy Policy, as amended from time to time (“Privacy Policy”).

This Privacy Policy forms part and parcel of the Terms and is included therein by this reference. The capitalized terms which have been used herein but are not specifically defined shall have the same meaning as attributed to such term in the Terms. In the event of any inconsistency between the Terms and this Privacy Policy, the Privacy Policy shall prevail solely in respect of the content contained herein and not in respect of any other clause, term or provision contained in the Terms.

As we update, improve and expand the Platform, this Privacy Policy may change at our sole discretion without notice, so please refer back to it periodically as you will be deemed to be governed by the terms of such modified Privacy Policy, as it comes into effect from time to time.

TYPE OF INFORMATION COLLECTED

To access/utilise the Platform, the Users are required to provide certain personal, non-personal and other information, as indicated below (such information and correspondences hereinafter collectively referred to as “Information”):

1.Personal Information: In order for you to access/utilize the Platform and/or as part of the registration process on the Platform, we may require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes the following categories of information: (i) Contact Data (such as your first name & last name, e-mail address (including alternate email address), phone number and Account password); (ii) Demographic Data (such as your gender, your date of birth, occupation, education, location, address and your zip code); (iii) Information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information; and (iv) Details of mode of payment (such as your card/account number and expiration date of the card, bank account details, etc). If you communicate with us, for example, by e-mail or letter, any information provided in such communication may be collected as Personal Information. Please note that the above list is not an exhaustive list and is only an illustrative list and is without prejudice to our right to seek further Personal Information, as may be required for the sale of Products / provision of the Services to you and under applicable laws.

We will collect Personal Information about you only as part of a voluntary registration process, on-line survey or any combination thereof.

Any Personal Information provided by you will not be considered as sensitive if it is freely available and/or accessible in the public domain. Further, any comments, messages, blogs, etc., posted/ communicated by you on the public or comments sections of the Platform becomes published content and is not considered personally identifiable information subject to this Privacy Policy. We will not be responsible for the accuracy or filtration of any of the content posted on our Platform by any User, however, we will be entitled to remove any content posted by any User on our Platform which we, in our sole discretion consider offensive, discriminatory, racist, defamatory or inappropriate in nature.

2.Non-Personal Information: When you visit the Platform, we may collect certain non-personal information such as your internet protocol address, operating system, browser type, internet service provider, information about the pages on the Platform you visit/access, the links you click on the Platform, the number of times you access the page and any such browsing information. This type of information does not identify you personally.

3.Automatic Information: To improve the responsiveness of the Platform for you, we may use “cookies”, or similar electronic tools to collect information to understand the User’s individual interests. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We use cookies primarily for User authentication but may also use them to improve the quality of our Service by storing User preferences and tracking User trends.

4.Application: When you use the Platform (website/ application) through your mobile, we may receive information about your location and your mobile device, including a unique identifier number for your device. We may use this information to provide you with suggestions in respect of Services, if required.

5.User communications: When you send emails or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services to you.

6.Information on behalf of Children: If you are a parent or legal guardian of a minor child, you may, in compliance with the Terms, access the Platform or avail the Services on behalf of such minor child. you also expressly undertake that you have the authority to share such information on behalf of your child. Any information that you provide while using the Platform or our Services on behalf of your minor child will be treated as Personal Information unless otherwise provided herein.

In case you choose to decline to submit any Information, we may not be able to provide you access to the Platform or to our Services or certain aspects of the Platform or our Services. We will not be liable and/or responsible for the denial of providing access to the Platform to you on account of inadequacy of Information provided by you.

When you register with the Platform, we may contact you from time to time about updating of Information, to provide you such features that we believe may benefit/interest you.

USE OF INFORMATION

We may process the Information you provide in any one or more of the following manner, in accordance with this Privacy Policy and as permitted by applicable laws:

1.To process and fulfil your request for Products / Services, to provide personalized features to you on the Platform and promotional offers to you through the Platform and other channels;

2.We may disclose your Personal Information to Service Professionals and/or other registered business partners (as applicable). We or our Service Professionals/registered business partners may present marketing material and customised messages to you, when necessary to provide Products / Services requested by you.

3.To improve our Products/ Services and offerings, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers;

4.To enforce our Terms;

5.To protect the security or integrity of the Platform, our business, Products, Services and other users;

6.To publish any testimonials or reviews that you may have provided on the Platform;

7.To serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.

DISCLOSURE OF INFORMATION OBTAINED

1.We will not use your financial information for any purpose other than to complete a transaction with You.

2.Except as expressly stated herein, HRPL does not rent, sell or share your Personal Information and will not disclose any of your Personal Information to third parties. In cases where it has your permission to provide Products or Services that you have requested and such Information is necessary to provide these Products or Services, the Information may be shared with HRPL’s business associates, business partners and Product suppliers. HRPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, HRPL may use this Information for promotional offers, data analysis, etc.

3.We may disclose Information, in good faith, wherein the access, use, preservation or disclosure of such Information, including preservation of transaction history is reasonably necessary to (i) satisfy any applicable law, regulation, legal process or enforceable governmental request; (ii) enforce applicable Terms, including investigation of potential violations thereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) protect against imminent harm to the rights, property or safety of HRPL, its users or the public as required or permitted by law; or (v) to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure

4.Additionally, in the event of an termination of agreements with CVPL, audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may share/transfer/assign the Information we have collected to the relevant third party.

DATA RETENTION

We shall be entitled to retain Your Information for our records for such period of time as may be required by applicable laws, after the deletion of your Account on the Platform and/or completion of Services and such Information shall be used by Us only in consonance with this Privacy Policy, including for the purpose of compliance with legal obligations, resolving of disputes and enforcing any agreements executed between us.

ACCESSING AND UPDATING YOUR INFORMATION

As a registered user of the Platform, you can update or modify the Personal Information you have included in your profile or change your username by logging in and accessing your Account. Though you may delete your Account, you acknowledge that it may be impossible to remove your Account without some residual information being retained by the Platform in accordance with this Privacy Policy.

SECURITY

We use reasonable security measures to protect Information from unauthorized access, maintain data accuracy and help ensure the appropriate use/disclosure of Information. We host the Platform in a secure server environment that uses firewalls and other technology to prevent interference or access from outside intruders. Although HRPL will endeavour to safeguard the confidentiality of your Personally Information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Platform, you agree that HRPL will have no liability for disclosure of your Information due to errors in transmission or unauthorized acts of third parties.

You are responsible for maintaining the security and confidentiality of your Account, user ids and passwords while accessing the Platform as a User. You acknowledge that neither HRPL nor any of its representatives shall be liable to you under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or compromise of registration of your Account on the Platform and/or your ability or inability to use such Account.

We use third-party payment processors (“Payment Processors”) for any payments made on the Platform. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to the Terms. You acknowledge that neither HRPL nor any of its representatives shall be liable to you under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of your use of the Payment Processors, your payment through the Payment Processors or your ability or inability to complete the payment.

LINKS TO THIRD PARTY SITES

The Platform may include links to third party applications or websites (“Third Party Sites”). Such Third Party Sites are governed by their respective privacy policies, which are beyond our control. This Privacy Policy is applicable exclusively to the Platform. Once you leave our Platform, use of any information you provide is governed by the privacy policy of the operator of the Third Party Site you are visiting and we recommend you to review the respective privacy policies of such Third Party Sites with whom you interact. That policy may differ from ours. If you cannot find the privacy policy of any of these Third Party Sites, you should contact the relevant Third Party Site directly for more information.

We do not provide any Personal Information or personally identifiable information to third party websites / advertisers / ad-servers without your consent.

GRIEVANCE REDRESSAL OFFICER

Any complaints, abuse or concerns with regards to content and/or comment and/or breach of this Privacy Policy shall be immediately informed to the designated Grievance Redressal Officer as mentioned below via writing or through email:

Details of the Grievance Redressal Officer:

Designation: Grievance Redressal Officer

Email: [email protected]

Phone: +91-7026254254

Address: First Floor, G-001, South End Sampurna No 11/94, Model House Street. Basavanagudi, Bangalore – 560 004